Security & Dispute Resolution Policy

Last updated: October 2025

1. Purpose and Scope

This Security & Dispute Resolution Policy ("Policy") defines how GetForgeble ("we", "our", "the Company") protects user data, ensures secure digital content delivery, and manages disputes related to the purchase or use of our digital educational products.

This Policy applies to all customers ("you", "your") who purchase, access, or use any course, video, audio, or downloadable material available through https://getforgeble.com or its associated services.

2. Security and Data Protection

GetForgeble implements a comprehensive security framework in compliance with:

  • EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)
  • U.S. Federal Trade Commission (FTC) data protection standards
  • Digital Millennium Copyright Act (DMCA) requirements

We use the following safeguards:

  • Encrypted transmission and storage of all personal and payment data
  • Payment gateways compliant with PCI DSS security standards
  • Continuous system monitoring to detect unauthorized activity
  • Strict internal access control policies for sensitive information
  • Regular independent audits and cybersecurity assessments

Important: You are solely responsible for maintaining the confidentiality of your credentials and ensuring that your device and network are secure when accessing our platform.

3. Digital Content and Refund Policy

All GetForgeble products are digital goods (video, audio, PDF, or other media formats) and become accessible immediately after payment.

No Refunds Policy: Because of the digital nature of our products:

  • All sales are final
  • No refunds, cancellations, or exchanges will be issued once access is granted
  • Refunds are only available if required by applicable law

This policy aligns with EU Directive 2011/83/EU (Article 16m), which excludes digital content from the right of withdrawal once download or streaming has begun with user consent, and with U.S. consumer law, which treats digital content as non-returnable once accessed.

By completing your purchase, you acknowledge and agree that your transaction is final and non-refundable.

4. Dispute Resolution Framework

We aim to resolve all disputes in a fair, transparent, and lawful manner.

4.1. Internal Resolution

If you have a concern, please contact our Support Team at support@getforgeble.com. Include your order number, purchase date, and a detailed description of the issue.

We will confirm receipt of your message within 5 business days and typically resolve all inquiries within 15 business days, unless additional review is required.

4.2. Mediation and Arbitration

If a dispute cannot be resolved internally:

  • EU customers may file a complaint through the European Commission's Online Dispute Resolution (ODR) platform
  • US customers agree to resolve disputes through binding arbitration under the Federal Arbitration Act (9 U.S.C. §§ 1–16), rather than in court

Arbitration shall be conducted in English, and the arbitrator's decision shall be final and legally binding.

5. Intellectual Property Rights

All digital materials sold or distributed by GetForgeble — including but not limited to video lessons, audio content, PDFs, scripts, and design assets — are protected by international copyright and intellectual property laws.

When purchasing a course, you are granted a personal, non-transferable license to access and use the materials for individual learning purposes only.

Important: You may not redistribute, resell, or share any course content, in whole or in part. Any unauthorized use or sharing of our content may result in immediate termination of access and potential legal action under the DMCA and applicable intellectual property legislation.

6. Limitation of Liability

GetForgeble shall not be held liable for:

  • Technical or connectivity issues on the user's side
  • Incompatibility between devices and our digital materials
  • User errors such as lost passwords or shared accounts
  • Indirect, incidental, or consequential damages arising from course use or access

The Company's total liability shall not exceed the total amount paid by the user for the specific digital product involved in the claim.

7. Governing Law and Jurisdiction

This Policy and any disputes arising from it shall be governed by:

  • For EU users: the laws of the Republic of Estonia, under the jurisdiction of the Harju County Court
  • For US users: the laws of the State of Delaware, USA

All arbitration or legal proceedings shall take place exclusively within these jurisdictions unless otherwise required by mandatory consumer protection laws.

8. Policy Updates

We may modify or update this Policy at any time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on https://getforgeble.com and take effect immediately upon publication.

By continuing to use our services after updates are posted, you agree to the revised terms.

Contact Information

For any questions or concerns regarding this policy:

Email: support@getforgeble.com
Website: https://getforgeble.com

Official responses will only be issued via verified channels operated by GetForgeble.